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Retail
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Customer Sentiment Analysis
Emotion-sensitive AI customer service
For:
Customers using the customer service system
Scope:
Extracting sentiment and its intensity from customers input, and responding with an appropriate attitude in order to improve the quality of customers inquiry experience.
Goal:
Other
Large Companies
Retail - Customer Sentiment Analysis
For:
Retail managers, executives, marketeers and branding specialists.
Scope:
Understanding consumer sentiment towards national grocery chains in South Africa using Natural Language Processing.
Goal:
Improved Customer Experience
Deep learning-based user intent recognition
For:
Users
Scope:
Recognizing users intent in order to solve their problems in e-commerce fields.
Goal:
Other
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